Frequently asked questions
Most Asked Questions
How can I contact Glamorielle?
How can I contact Glamorielle?
You can email us at support@glamorielle.com, where our customer service team will be happy to assist you with anything you need!
Do you ship worldwide?
Do you ship worldwide?
Yes
Where do you ship from?
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
Can I change or cancel my order?
As we aim to process orders as quickly as possible, any changes or cancellations must be requested within 12 hours of placing your order. Any requests after this time will be denied. Your order can be returned for a full refund once received.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders from Monday to Friday, and orders are typically processed within 1-3 business days. Your order will be shipped the following day after processing. Please note, we do not ship on weekends.
How long will it take to receive my order?
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
What if I don't receive my order?
If you haven't received your order within 30 days of shipping, you're eligible for a full refund.
Will I be charged customs and taxes?
Will I be charged customs and taxes?
Prices displayed on our site are tax-free in US Dollars. This means you may be required to pay for duties and taxes when your order arrives. Import taxes, duties, and related customs fees may be charged once your order reaches its final destination. These charges are determined by your local customs office. Payment of these charges is your responsibility and will not be covered by us. We are not responsible for any delays caused by the customs department in your country. For further details, please contact your local customs office.
How do I return an item?
How do I return an item?
Please contact us at support@glamorielle.com.
What if the item(s) I received are defective/incorrect/damaged?
What if the item(s) I received are defective/incorrect/damaged?
If you have received incorrect, missing, or defective merchandise, please contact us immediately. Include your order number, photographs of the item(s), and all related references. We will work as quickly as possible to resolve your case.
When will I receive my refund?
When will I receive my refund?
Refunds will be credited to your original form of payment. If you paid via credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. For questions about when the refund will appear in your account, please contact your card-issuing bank. If you haven’t received your refund, we suggest contacting your bank/credit card company as it may take some time to post the refund to your account.